Privacy Policy (Australia)

Garden Traders Pty Ltd (ABN 34 673 960 462) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose and protect your personal information when you shop with The Conservatory online or in-store.

Information We Collect

We collect personal information including your name, contact details, delivery address, order history, and interactions with our website. We may also collect technical data such as IP address, device type and browsing behaviour to improve website performance and customer experience.

How We Use Your Information

Your information is used to process orders, provide customer support, improve our website, personalise your experience, and send marketing communications where you have consented.

Third Parties and Overseas Disclosure

We use trusted third-party providers including Shopify, payment gateways, shipping providers and analytics platforms. These providers may store data overseas, including in the United States and other jurisdictions where privacy laws may differ from Australia.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyse traffic and support marketing. You can manage cookie preferences through your browser settings.

Data Security and Retention

We take reasonable steps to protect your personal information through secure systems and controlled access. Information is retained only as long as necessary to fulfil business and legal obligations.

Access, Correction and Complaints

You may request access to or correction of your personal information at any time. If you have a complaint, please contact us and we will respond within 30 days. You may escalate unresolved complaints to the Office of the Australian Information Commissioner.